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Delivery Policy

1.0 Content of the Site

1.1 We may update the Site from time to time, and may change the content at any time. However, please note that any of the content on the Site may be out of date at any given time, and we are under no obligation to update it. Although we try to update the information on the Site, we make no representations, warranties or guarantees, that the content on the Site is accurate, complete or up-to-date.

1.2 We do not guarantee that the Site, or any content on it, will be free from errors or omissions.

1.3 All rights, including without limitation any intellectual property rights, in any data on the Site, or any part of the Site, provided by Us or You, or any third party, such as for example Your shopping list or favourite items (the Data) will automatically be owned by Avon Vale Foods. You agree that You are not allowed to use the Data, or permit any third party to use it, without Our express permission. If the law prevents us from automatically owning any rights in the Data, you now assign such rights to us.

1.4 You are responsible for configuring Your information technology, computer programmes and platform in order to access the Site. You should use Your own virus protection software.

1.5 You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, You would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing Your identity to them. In the event of such a breach, Your right to use the Website will cease immediately.

2.0 What We are Not Liable For

2.1 Whilst We take every care to Deliver Your order or provide Your order for Collection (as applicable), We cannot be liable for any indirect or consequential loss or damage or loss of profits or reliance You had in having the goods Delivered to You or having the goods available for Collection from Us, arising out of Our supply or failure to supply the goods to You.

2.2 Nothing in this Agreement shall in any way limit Our liability for death or personal injury resulting from Our breach of contract, tort or negligence nor limit any legal rights You have as a consumer.

2.3. The goods are sold to You on the basis that You are a consumer therefore We will not be liable for any special losses that You might suffer using, re-distributing or reselling the goods as part of a business.

2.4 With the exception of faulty goods or returns provided with photo evidence within 48 hours of receipt. We shall not be liable for goods once they have been Delivered to the delivery address, or Collected from us at the collection address, stated in Your order and if You ask a third party to move, transport or deliver the goods to any other address following Our Delivery or Your Collection, We shall not be liable for anything that that third party might do to the goods.

Orders which fail to meet our usual high standards

3.0 When Your items are delivered please check that the order is not damaged. In the event that Your order is visibly damaged or in any way does not meet Our usual high standards, please Let Us know within 48 hours by emailing enquiries@avonvalefoods.co.uk.

3.1 If you discover that an item is damaged or faulty or in any way does not meet Our usual high standards, please do not continue to use your item(s) and please retain the original packaging where possible. You are responsible for the goods from Delivery and You must store the goods in the manner appropriate to the type of goods (e.g. keep chilled items chilled, frozen item frozen etc.) as We may require them to be returned and they must be returned to Us in the same condition as they were Delivered to You. The returns policy for damaged or faulty items is set out below:

Returns policy for items which are not liable to deteriorate, or expire rapidly – If You return an item(s) which is damaged or faulty, mis-described or parts are missing straightaway or within 48 hours of delivery you may request either a full refund, a price reduction, or replacement or repair of the item(s). If You discover the item(s) is damaged, faulty, mis-described or parts are missing after 48 hours from delivery, You may return the item(s) and request either a repair or replacement.

3.4.10 If You have any problems with your purchase, or want advice on whether your items are considered liable to deteriorate or expire rapidly, we can offer help and assistance. Please contact Customer Services by emailing us or call (+44) (0)1753 692 004 between 10.00am to 2.00pm (GMT), weekdays.